Reading With Care: A Distributed Perspective on Reading Digitally Mediated Text in Healthcare
摘要
Digitalization strategies often encourage technical interconnectedness and coherence to ensure professional collaboration and quality in patient care. However, how care is configured when professionals work with digitally mediated forms of communication is complex. The aim with this paper is to show how the complexity of health professional work and communication is mediated by the example of email communication. Specifically, this paper unfolds how the process of reading a digital correspondence, that is, a secure form of email communication in a Danish nursing home, emerges. Focusing on a case of reading shows the complexity of professional work with digital communication technologies and how care is embedded and enacted in everyday interactions between the care staff at the home. The case encourages reflection beyond technologies’ functional opportunities that often are emphasized in healthcare reforms. A distributed perspective on reading and the process of reading are investigated. The paper finds that reading digitally mediated text involves embodiment and context-sensitivity that are coordinated with care. The implications of the case described are relevant to digital health research, fields associated with health technology assessments, and clinical practice.