<p>This study examines the impact of perceived trust, user satisfaction, technology readiness, and attitude on e-government adoption among government employees, with a particular focus on the mediating role of perceived attitude. Grounded in the Diffusion of Innovation Theory (DOI), Theory of Planned Behavior (TPB), and the DeLone and McLean Information Systems (IS) Success Model, the research develops a comprehensive framework to analyze key factors influencing e-government adoption. Data were collected from 250 government employees through a structured survey and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. A purposive sampling technique was utilized to select participants with relevant experience and exposure to e-government platforms. The findings indicate that a positive attitude plays a central role in fostering e-government adoption, serving as a key mediator between other variables and adoption behavior. Technology readiness not only directly influences adoption but also shapes user attitudes, while trust and satisfaction enhance adoption indirectly by improving employee attitudes. These insights emphasize the critical role of psychological and organizational factors in shaping digital transformation in the public sector. These findings contribute to theoretical advancements by integrating multiple frameworks and offers practical guidance for policymakers aiming to improve adoption rates through targeted interventions, capacity building, and user-centered digital strategies. The research discusses the implications of these findings and outlines potential limitations for future studies.</p>

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Understanding e-government adoption among government employees: the mediating role of perceived attitude across key predictors

  • Abdulkadir Jeilani,
  • Said Abubakar Ahmed,
  • Abdisatar Arabow

摘要

This study examines the impact of perceived trust, user satisfaction, technology readiness, and attitude on e-government adoption among government employees, with a particular focus on the mediating role of perceived attitude. Grounded in the Diffusion of Innovation Theory (DOI), Theory of Planned Behavior (TPB), and the DeLone and McLean Information Systems (IS) Success Model, the research develops a comprehensive framework to analyze key factors influencing e-government adoption. Data were collected from 250 government employees through a structured survey and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. A purposive sampling technique was utilized to select participants with relevant experience and exposure to e-government platforms. The findings indicate that a positive attitude plays a central role in fostering e-government adoption, serving as a key mediator between other variables and adoption behavior. Technology readiness not only directly influences adoption but also shapes user attitudes, while trust and satisfaction enhance adoption indirectly by improving employee attitudes. These insights emphasize the critical role of psychological and organizational factors in shaping digital transformation in the public sector. These findings contribute to theoretical advancements by integrating multiple frameworks and offers practical guidance for policymakers aiming to improve adoption rates through targeted interventions, capacity building, and user-centered digital strategies. The research discusses the implications of these findings and outlines potential limitations for future studies.