<p>Digital divide remains a major challenge in the implementation of e-government, as it encompasses issues related to technology access, digital literacy, public trust, and citizen participation. This study aims to map the development of global literature on this topic through a bibliometric analysis. Data were obtained from 626 publications indexed in the Scopus database and analyzed using the R software with the Bibliometrix package, covering trends in publications, collaboration networks, and the evolution of research themes. The results reveal three distinct thematic eras: the Infrastructure and Digital Readiness Era (2004–2010), emphasizing ICT infrastructure and organizational preparedness; the Service Adoption and Usage Era (2011–2018), focusing on citizen adoption, user behavior, and socio-cultural factors; and the Digital Governance and Intelligent Inclusion Era (2019–2024), highlighting AI, digital skills, and inclusive governance. Collaboration networks identify leading authors and institutions driving knowledge production, while co-occurrence and thematic analyses uncover core research clusters around digital transformation, e-government adoption, and citizen-centered services. These findings underscore that the success of e-government depends not only on technological availability but also on social and institutional capacities to ensure equitable access, participation, and sustainable digital governance. The implications of this study highlight the necessity of inclusive, adaptive, and evidence-based digital policies to narrow the digital divide while strengthening the legitimacy of public governance in the digital era.</p>