Proactive career development in the manufacturing & service sector: establishing career identity and passion
摘要
The manufacturing and service sectors are dynamic, customer-driven industries that often involve unique career trajectories requiring technical expertise, operational and interpersonal skills, customer interaction, emotional labor, and adaptability to trends such as automation and digital transformation. Understanding how professionals proactively shape career identity and passion in such people-centered roles is essential. This study explores proactive career management across the manufacturing and service sectors, emphasizing career identity formation and passion among early-career professionals. Using an interpretive phenomenological approach, semi-structured in-depth interviews were conducted with 100 university professionals employed in manufacturing and service industries for approximately five years. Thematic analysis revealed 20 critical themes, including sector-specific career growth models, stress management frameworks, and mechanisms that support career establishment. The findings offer a theoretical framework for understanding career striving in these sectors and provide actionable insights for HR practitioners to enhance career development initiatives and guide future research in this industry.