<p>This study examines the precarious working conditions and emotional labour experienced by undocumented Zimbabwean waitrons in Johannesburg’s hospitality sector. Using a neoliberal framework, it examines how systemic economic forces perpetuate exploitation and instability. Data were gathered through in-depth interviews with ten participants and analysed through qualitative thematic analysis. Findings show that undocumented waitrons face intensified challenges due to the intersection of legal precarity and workplace exploitation. Emotional labour, defined by the need to suppress personal feelings to meet job demands, was found to heighten stress and vulnerability. Participants reported long hours, dependence on tips, and frequent verbal abuse; all reflecting systemic issues within the hospitality industry. Policy recommendations include enforcing fair wage laws to provide economic security, supporting unionisation efforts to amplify worker voices, and offering mental health resources designed to address the emotional burdens faced by waitrons. These measures could foster a fairer work environment and benefit both workers and the hospitality sector. The study underscores the urgent necessity for policymakers, labour unions, and NGOs to collaborate in tackling the structural inequalities that sustain such conditions. Future research should investigate the changing dynamics of labour precarity among other marginalised groups, particularly in the aftermath of COVID-19.</p>