Applying Robotic Process Automation (RPA) in Education: A Platform
摘要
Industry 4.0 denotes the current era of enhanced connectivity, sophisticated analytics, automation, and cutting-edge manufacturing technologies, which has been reshaping global business practices over the past few years. Along with the rapid growth of robotics and automation in Industry 4.0, Robotic Process Automation (RPA) emerges as an effective approach to automating business processes, especially for repetitive and rule-based tasks. It has a potential to enhance the efficiency, accuracy, and scalability of numerous business processes. RPA has garnered considerable attention across diverse domains, such as finance, accounting, human resources, and insurance. However, its adoption within the education sector remains relatively unaddressed. This is largely due to the fact that existing RPA solutions are often generic and lack domain-specific features that cater to the unique needs of educational institutions. The development of an RPA platform tailored to the education sector represents a crucial and promising avenue for the further promotion of RPA in this field. The promotion of educational reform through RPA can lead to automated processes, increased efficiency, and the fostering of innovation in educational models. These advancements would enhance the quality of education and improve student learning outcomes. Consequently, investing in the development of an RPA platform for the education sector would not only streamline workflow processes but also contribute to creating a more effective learning environment, ultimately improving educational standards. In this context, we introduce EduRPA, an innovative RPA platform specifically designed for the education sector. EduRPA is an open-source software that promotes community-driven development and customization. The platform provides tailored pedagogical activity packages to support domain-specific workflows, supports automated process generation to simplify task creation for non-technical users, and offers automation object suggestion and package mapping to automatically configure technical execution elements and reduce manual intervention. Generally, the main contributions of this paper include (i) proposing a novel RPA platform, EduRPA, specifically designed for the education sector. (ii) illustrating the pedagogical benefits and practical outcomes of EduRPA through detailed use cases demonstrating its applicability in educational contexts. (iii) evaluating the usability and effectiveness of EduRPA based on experimental data.