A Novel Approach to Label Generation in Text-Based Survey Data for Predictive Modeling of Job Satisfaction with Explainable and Generative AI
摘要
Survey data often lacks explicit labeling, making it difficult to apply advanced machine learning techniques for predictive analysis. The study proposes an approach to systematically converting and binarizing survey data, addressing the lack of labeled data in text-based surveys. The survey dataset contains responses from 309 male fertility patients in Malaysia, collected over a one year period from November 2021 to October 2022. The survey data includes information on demographic, occupational stress, job satisfaction, and job performance. A comprehensive comparison is conducted between the traditional normalization method and the proposed method by utilizing eight machine learning and five large language models. Our proposed method demonstrates superior performance with an accuracy improvement of 9.68% for machine learning models and 16.67% for large language models. The findings identify work-time balance, work-energy balance, and colleague support as key predictors of job satisfaction using Local interpretable Model-agnostic Explanations. Top two sentiment analyzers were employed together with three generative AI models to validate the superiority of the proposed method. The study’s implications extend to HR practices and organizational decision-making, providing targeted strategies for enhancing employee satisfaction and engagement.