From Risk to Resilience: Analyzing Key Success Factors in Malaysian Water Risk Management

The study examines critical success factors (SF) while developing water risk management (WRM) by Malaysian water operators (WO). Seven critical factors of success were proposed, namely, regulatory authorities, organizational competence (OC), economics, water assets (WA), resources of human beings, and public as well as water contracts (WC). With the help of the theory of perceived risk, legitimacy theory, and stakeholder theory the proposed critical SF was created. To examine the proposed critical SF, a cross-sectional survey was utilized. The adopted sampling technique was stratified random sampling. A total of 13 WOs were involved in this research. 400 management personnel of WO were selected randomly. Thus, each water operator received 31 questionnaires (400/13). The results showed that regulatory agencies (RA), OC, financial, human resources (HR), WCs, and the public influence the success of WRM significantly. The results of the investigation discovered workplace, personal as well as theoretical best practices for implementing WRM in Malaysian WO and strategies to grow the quality of water services.