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<p>Working processes are mentally regulated by anticipations of the intended results (goals), knowledge, experience, rule-based thinking and problem-solving. The concept of Mental Action Regulation is one of the basics of the international standards on human-centered job design.</p><p>However, demographic change, technological change (especially digitalization and Artificial Intelligence), the prevailing number of employees in the service sector, and increasing self-organization of working processes by employees may necessitate adaptations in the standards of human-centered job design based on the conception of Mental Action Regulation.</p><p>With certain refinements, their importance continues to grow, particularly in preventive human-centered job design, including the human-centered allocation of functions in the first step. This job design also applies to the service sector and jobs using digitalized tools and Artificial Intelligence.</p>

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Human-centered design of job content—Mental action regulation in a changing economy

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年5月20日

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  • Winfried Hacker

摘要

Working processes are mentally regulated by anticipations of the intended results (goals), knowledge, experience, rule-based thinking and problem-solving. The concept of Mental Action Regulation is one of the basics of the international standards on human-centered job design.

However, demographic change, technological change (especially digitalization and Artificial Intelligence), the prevailing number of employees in the service sector, and increasing self-organization of working processes by employees may necessitate adaptations in the standards of human-centered job design based on the conception of Mental Action Regulation.

With certain refinements, their importance continues to grow, particularly in preventive human-centered job design, including the human-centered allocation of functions in the first step. This job design also applies to the service sector and jobs using digitalized tools and Artificial Intelligence.