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<p>The pharmaceutical industry faces a dual challenge: controlling costs while ensuring high-quality products that comply with strict regulatory requirements. This article provides an in-depth analysis of quality and non-quality costs, incorporating an often-overlooked environmental dimension. By using the Analytic Hierarchy Process method, it becomes possible to prioritize the different cost categories prevention, control, internal failures, and external failures—and identify priority levers for optimizing overall performance. The results highlight the central role of prevention costs, which represent a strategic investment to limit future failures and reduce ecological impacts. The study also shows that integrating sustainable practices, such as eco-design, circular waste management, and energy efficiency, strengthens competitiveness while minimizing the environmental footprint. Drawing on data from the Moroccan pharmaceutical sector, this research highlights the importance of considering quality not only as a compliance issue, but also as a vector of sustainability and social responsibility.</p>

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Optimization of quality costs in pharmacy: analysis, prioritization, and environmental perspectives

  • 期刊论文

  • 发表日期：

    2026年1月13日

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  • Wijdane Jabri,
  • Karima Azoulay,
  • Saloua Jemjami,
  • Khadija Moustaid

摘要

The pharmaceutical industry faces a dual challenge: controlling costs while ensuring high-quality products that comply with strict regulatory requirements. This article provides an in-depth analysis of quality and non-quality costs, incorporating an often-overlooked environmental dimension. By using the Analytic Hierarchy Process method, it becomes possible to prioritize the different cost categories prevention, control, internal failures, and external failures—and identify priority levers for optimizing overall performance. The results highlight the central role of prevention costs, which represent a strategic investment to limit future failures and reduce ecological impacts. The study also shows that integrating sustainable practices, such as eco-design, circular waste management, and energy efficiency, strengthens competitiveness while minimizing the environmental footprint. Drawing on data from the Moroccan pharmaceutical sector, this research highlights the importance of considering quality not only as a compliance issue, but also as a vector of sustainability and social responsibility.