<p>In the aviation industry, the pandemic led to a decrease in both demand and supply, resulting in the cancellation of numerous flights and the closure of airports and airlines in many regions and countries. The imposition of travel restrictions and the increased perception of risk among passengers due to the pandemic altered travel patterns. This study aims to examine the influential factors affecting the selection and changing demand for Commercially Important Person (CIP) services among airline passengers. To this end, an online survey was conducted in 2021 among individuals with at least one prior experience with air travel. Ultimately, 349 valid responses were used as the basis for modeling. The analysis of the results indicates the presence of four categories of variables influencing the demand for CIP services, including individual factors, travel-related factors, experiences related to the pandemic, and past travel experiences. Binary logit models were developed to examine individuals’ propensity to use CIP services in three distinct periods: before the COVID-19 pandemic, during the peak of the pandemic, and after the pandemic peaked. The results show that previous travel experiences, such as familiarity with CIP services, trip characteristics like the presence or absence of a companion and the purpose of the trip, pandemic-related experiences like hospitalization, and observable individual factors, including socioeconomic factors, are influential factors in individuals’ selection of CIP services.</p>