Videoberatungen im Beratungsangebot der Bundesagentur für Arbeit – Ergebnisse einer Mixed-Method-Studie

The Federal Employment Agency (BA) is one of the largest providers of guidance in education, career and employment in Germany. In addition to counselling for unemployed people, the counselling services address people who want to orientate or (further) develop themselves professionally. Since the Covid-19-pandemic, the counselling services can also be accessed by video communication. Even though video counselling sessions are very close to face-to-face counselling sessions, they are digitally mediated. With the help of qualitative and quantitative surveys of BA counsellors, we examine which advantages, disadvantages and professional requirements they perceive in their video counselling and how they assess their own competences for this. The quantitative results show a relatively high level of competence. With the help of the qualitative study, a typology of video counsellors could be developed.