Policies for Enhancement of Metro Rail Ridership: A Case Study of Nagpur

The metro rail system serves as an important public transportation option that can alleviate traffic congestion and air pollution. However, the ridership of metro rail systems is often affected by various service quality indicators. Therefore, policy making on metro rail system is essential to enhance its attractiveness and competitiveness. This research aims to evaluate and enhance the service quality of a newly launched metro rail system by examining individuals’ perceptions. For this study samples were collected as face-to-face interviews in Nagpur. Using Partial Least Squares Structural Equation Modeling, the study revealed that accessibility, waiting time, affordability, crowding level, and feeder service availability and integration are the most critical factors in overall satisfaction. Based on these findings, the study recommends practical solutions such as bicycle lanes, walkways, park and ride facilities, and a QR-based ticketing system to enhance connectivity and mobility and increase ridership.