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<p>The pedagogical application of design thinking in higher education has increased in recent years. Many higher education institutions apply design thinking to acquaint students with user-centred approaches for problem-solving. We consider a problem identified in an evaluation of experiences in implementing design thinking in a master’s-level course, where it was discovered that student designers had limited experience in qualitative interviewing skills, which compromised the quality of user engagement. We provide a potential solution for design thinking courses to improve user interviewing. Accordingly, we make curriculum framework and faculty development suggestions. Lastly, we suggest a research agenda to coincide with this solution.</p>

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Enhancing User-Interviewing During Design Thinking: Leveraging Clinical Communication Skills to Augment the Student-Innovator’s Toolkit

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年6月4日

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  • Kagiso Dikgomo,
  • Raeesah Ackerdien

摘要

The pedagogical application of design thinking in higher education has increased in recent years. Many higher education institutions apply design thinking to acquaint students with user-centred approaches for problem-solving. We consider a problem identified in an evaluation of experiences in implementing design thinking in a master’s-level course, where it was discovered that student designers had limited experience in qualitative interviewing skills, which compromised the quality of user engagement. We provide a potential solution for design thinking courses to improve user interviewing. Accordingly, we make curriculum framework and faculty development suggestions. Lastly, we suggest a research agenda to coincide with this solution.