Improving Human-Service Organizations through Process Mapping: A Tutorial for Practitioners

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发表日期：

2024年1月29日

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Molli M. Luke,
Peter Dams,
Sarah N. Lichtenberger

摘要

Developing and improving organizational processes is an important element for staff satisfaction, effective communication, and ultimately the success of an organization (Rummler & Brache, 2013). Human-service organizations are no exception and, in fact, could greatly benefit from process improvement. This article provides guided steps for using process maps as a means for improving processes in human-service organizations.