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<p>In generating, building, and retaining a competitive advantage through the use of knowledge and collaborative practices, education is crucial in the globalization of business. The Critical Success Factors (CSFs) of the Educational Supply Chain (ESC) have been recommended by literature reviews as responsiveness to numerous impacting CSF themes; however, it is never easy for practitioners to enhance all aspects at once. Therefore, there is a need to derive CSFs in line with the importance and objectives of ESC. This study identifies, categorizes, and ranks the CSFs for the ESCs through the entropy objective weighting and TOPSIS (Technique for Order Performance by Similarity to Ideal Solution) method, which is validated through observational semi-structured interviews. The analysis identifies eight CSF themes named, the input-operation-output concept (C1), multiple stakeholder involvements (C2), IOTs in ESC (C3), information sharing (C4), transparency (C5), outsourcing (C6), insourcing (C7) and after-sales service versus capacity building training courses (C8) among the ESC stakeholders and trustworthy teamwork to exchange knowledge within ESC for improving effectiveness and efficiency. The mixed-method study adds to the existing literature on the responsiveness of CSFs in ESC by offering advice on how institutions and organizations can recognize CSFs and gradually implement them to significantly increase the effectiveness of the overall ESC performance. With this suggested approach, the managers can identify the CSFs in ESC responsiveness using a decision support tool that is more precise, efficient, and systematic. This study contributes to the digitization of ESC by enhancing multimedia. For efficient course administration, the teacher will be able to oversee a variety of auxiliary technological applications, such as examinations and assignments, discussion boards, and grading. Additionally, educators may also implement effective teaching strategies to create an engaging classroom by including multimedia, video, and teaching notes.</p>

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Identifying and prioritizing the critical success factors in the educational supply chain

  • 期刊论文

  • 发表日期：

    2026年4月15日

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  • Vimal Kumar,
  • Kyaw Zay Ya,
  • Rohit Raj

摘要

In generating, building, and retaining a competitive advantage through the use of knowledge and collaborative practices, education is crucial in the globalization of business. The Critical Success Factors (CSFs) of the Educational Supply Chain (ESC) have been recommended by literature reviews as responsiveness to numerous impacting CSF themes; however, it is never easy for practitioners to enhance all aspects at once. Therefore, there is a need to derive CSFs in line with the importance and objectives of ESC. This study identifies, categorizes, and ranks the CSFs for the ESCs through the entropy objective weighting and TOPSIS (Technique for Order Performance by Similarity to Ideal Solution) method, which is validated through observational semi-structured interviews. The analysis identifies eight CSF themes named, the input-operation-output concept (C1), multiple stakeholder involvements (C2), IOTs in ESC (C3), information sharing (C4), transparency (C5), outsourcing (C6), insourcing (C7) and after-sales service versus capacity building training courses (C8) among the ESC stakeholders and trustworthy teamwork to exchange knowledge within ESC for improving effectiveness and efficiency. The mixed-method study adds to the existing literature on the responsiveness of CSFs in ESC by offering advice on how institutions and organizations can recognize CSFs and gradually implement them to significantly increase the effectiveness of the overall ESC performance. With this suggested approach, the managers can identify the CSFs in ESC responsiveness using a decision support tool that is more precise, efficient, and systematic. This study contributes to the digitization of ESC by enhancing multimedia. For efficient course administration, the teacher will be able to oversee a variety of auxiliary technological applications, such as examinations and assignments, discussion boards, and grading. Additionally, educators may also implement effective teaching strategies to create an engaging classroom by including multimedia, video, and teaching notes.