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Objective <p>This study investigates the influence of mobile technology on the accessibility of essential public services, healthcare, environmental monitoring, and governance in rural India. It investigates how mobile platforms might be able to get beyond long-standing problems with infrastructure, literacy, and differences in income and education.</p> Methodology <p>The study used a qualitative, descriptive framework, utilizing validated secondary data sourced from TRAI, MoHFW, GSMA, WHO, CPCB, and several national and international agencies. Thematic analysis was conducted across domains of health, environment, and civic governance to identify usage trends, disparities, and policy implications.</p> Results <p>Mobile health platforms (like eSanjeevani), IVR tools (like Mobile Vaani), and tele-governance services are becoming more widespread in rural public systems. However, several challenges hinder widespread adoption, including unequal access for men and women, digital illiteracy, and a lack of adaptation to diverse regions. Community-led and low-tech alternatives have shown promise for closing these gaps on a bigger scale.</p> Implication <p>The results provide policy ideas aligned with SDGs 3, 6, 13, and 16. When making mobile governance, policymakers should place regional language integration, gender-sensitive access measures, and community participation at the top of their agenda. The growth of telecommunications infrastructure and programs to improve digital literacy in the public and private sectors are important things that make this possible.</p> Limitations <p>The study relies solely on secondary data, restricting its ability to offer experiential insights, longitudinal effects, or direct behavioral evidence. Some of the conclusions may lack the necessary objectivity due to potential biases in government-reported datasets.</p>

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Mobile technology and digital equity: bridging the gaps in rural India’s health, environment, and civic access

  • 期刊论文

  • 发表日期：

    2025年11月5日

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  • V. B. Singh,
  • Sanjana Chauhan

摘要

Objective

This study investigates the influence of mobile technology on the accessibility of essential public services, healthcare, environmental monitoring, and governance in rural India. It investigates how mobile platforms might be able to get beyond long-standing problems with infrastructure, literacy, and differences in income and education.

Methodology

The study used a qualitative, descriptive framework, utilizing validated secondary data sourced from TRAI, MoHFW, GSMA, WHO, CPCB, and several national and international agencies. Thematic analysis was conducted across domains of health, environment, and civic governance to identify usage trends, disparities, and policy implications.

Results

Mobile health platforms (like eSanjeevani), IVR tools (like Mobile Vaani), and tele-governance services are becoming more widespread in rural public systems. However, several challenges hinder widespread adoption, including unequal access for men and women, digital illiteracy, and a lack of adaptation to diverse regions. Community-led and low-tech alternatives have shown promise for closing these gaps on a bigger scale.

Implication

The results provide policy ideas aligned with SDGs 3, 6, 13, and 16. When making mobile governance, policymakers should place regional language integration, gender-sensitive access measures, and community participation at the top of their agenda. The growth of telecommunications infrastructure and programs to improve digital literacy in the public and private sectors are important things that make this possible.

Limitations

The study relies solely on secondary data, restricting its ability to offer experiential insights, longitudinal effects, or direct behavioral evidence. Some of the conclusions may lack the necessary objectivity due to potential biases in government-reported datasets.