<p>Developing multimodal public transportation systems is essential to meet the growing mobility requirements in cities all across the world and realize more sustainable communities. However, the efficiency of these systems depends on the quality of service the consumers received. The aim of this study is to find the factors determining passenger satisfaction and quality of service in the efficient public transportation network of Bhopal. In order to analyze the data obtained from the study conducted among 1177 passengers via a self-administered questionnaire, EFA, CFA, HLM, and LCA were carried out. EFA and CFA identified six critical service quality dimensions: convenience, customer satisfaction, implementation, security, ease, comfort, and dependability. HLM revealed that reliability, integration, and comfort played a major role in affecting passenger satisfaction and that the impact of factors varied with different modes of transport. LCA identified three distinct passenger segments: Some are as follows: “Highly Satisfied”, “Moderate Satisfied” and “Dissatisfied” presented. The findings can assist policymakers to improve significantly the understanding of the components needed to improve service quality and passenger satisfaction by focusing on reliability, convenience, and integration, and emerging needs of heterogeneous passenger groups and different modes of transportation of burgeoning users. The above introduced plan provides a systematic approach towards enhancing the sustainability and appeal of the integrated and multimodal public transport system in Bhopal as well as supplementing the available literature on the quality of service of the public transport system.</p>