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<p>Knowledge management (KM) has evolved to enhance productivity, flexibility, and innovation, all of which are essential for improving competitiveness and adding value, particularly in the banking and financial sectors, which depend significantly on knowledge to develop products and services. This study explores the effect of KM on bank performance (BP) in the Yemeni banking sector, with a particular focus on the mediating role of FinTech innovation (FI). A questionnaire was distributed to 307 banking sector employees and analyzed via partial least squares (PLS4), and this study examines the interplay between KM, BP, and FI. The results indicate a positive and significant impact of KM on BP. Furthermore, FI has been found to mediate the relationship between KM and BP partially. These findings highlight the importance of KM in enhancing bank performance and the pivotal role of FI as a mediator, offering valuable insights for bank managers and policymakers in Yemen. This study provides a strategic framework for Yemeni banks to leverage KM and FI for improved performance, thus contributing to the overall development and competitiveness of the banking sector in Yemen and similar emerging economies.</p>

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Impact of Knowledge Management on Bank Performance of Yemeni Banks: The Mediating Role of FinTech Innovation

  • 期刊论文

  • 发表日期：

    2025年9月27日

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  • Khalil M. A. Almuayad,
  • Chen You zhen

摘要

Knowledge management (KM) has evolved to enhance productivity, flexibility, and innovation, all of which are essential for improving competitiveness and adding value, particularly in the banking and financial sectors, which depend significantly on knowledge to develop products and services. This study explores the effect of KM on bank performance (BP) in the Yemeni banking sector, with a particular focus on the mediating role of FinTech innovation (FI). A questionnaire was distributed to 307 banking sector employees and analyzed via partial least squares (PLS4), and this study examines the interplay between KM, BP, and FI. The results indicate a positive and significant impact of KM on BP. Furthermore, FI has been found to mediate the relationship between KM and BP partially. These findings highlight the importance of KM in enhancing bank performance and the pivotal role of FI as a mediator, offering valuable insights for bank managers and policymakers in Yemen. This study provides a strategic framework for Yemeni banks to leverage KM and FI for improved performance, thus contributing to the overall development and competitiveness of the banking sector in Yemen and similar emerging economies.