Digital Strategy and Change in Public Services and Enterprises: The Case of IRIDA Document Management Information System

Digital transformation is recognized as a phenomenon that has significantly changed how organizations operate. The emergence of digital technologies in the public sector has presented multiple possibilities. Prior studies have emphasized that the implementation of digital transformation has enhanced the effectiveness of organizational procedures and the caliber of public services. Nevertheless, there are several elements that influence the effectiveness of information systems (IS) in the public sector. Users’ satisfaction is considered one of the most important conditions for digital transformation. This article aims to analyze the determinants that impact IS acceptance and users’ satisfaction in the public sector. Data were collected by 498 IS users of many organizations in the Greek public sector and analyzed using Structural Equation Modeling. The results presented in this study offer valuable insights for practitioners involved in the development of such systems. These insights can enhance the effectiveness of their work and encourage them to consider these variables when creating and implementing these systems in the public sector.