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<p>This study examined how tourism-related information-seeking on Japan’s largest Q&amp;A site (Yahoo! Chiebukuro) changed from pre-COVID (FY2018) to the COVID-19 period (FY2020–2021). We analyzed question texts in the domestic travel category, using text mining and topic modeling (LDA and BERTopic), and compared destination mentions across regions. Overall question volume nearly halved in 2020–2021 versus 2018. While “corona(virus)” rose in prominence, other COVID-19 terms (e.g., GoTo, infection, mask) did not rank highly among frequent words. LDA and BERTopic showed consistent patterns. COVID-19-related topics concentrated in 2020 and declined in 2021. Topics, including regional names, exhibited uneven changes. Hokkaido and Kyoto showed signs of recovery by 2021, whereas Okinawa and Osaka remained low. These results suggested the existence of two different types of user travel behavior during the COVID-19 pandemic. We concluded that questions on a Q&amp;A website captured shifts in information-seeking during the COVID-19 pandemic, while noting limitations in representativeness.</p>

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Effect of Covid-19 Pandemic on Tourism-Related Posts in Japan: Analysis Based on Questions Andanswers on Q&A Websites

  • 期刊论文

  • 发表日期：

    2026年3月14日

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  • Kenji Yoshimi,
  • Kazuya Tanimoto,
  • Yasuhiro Tanaka,
  • Kenichi Iwai,
  • Shoji Ueda,
  • Daiji Hario

摘要

This study examined how tourism-related information-seeking on Japan’s largest Q&A site (Yahoo! Chiebukuro) changed from pre-COVID (FY2018) to the COVID-19 period (FY2020–2021). We analyzed question texts in the domestic travel category, using text mining and topic modeling (LDA and BERTopic), and compared destination mentions across regions. Overall question volume nearly halved in 2020–2021 versus 2018. While “corona(virus)” rose in prominence, other COVID-19 terms (e.g., GoTo, infection, mask) did not rank highly among frequent words. LDA and BERTopic showed consistent patterns. COVID-19-related topics concentrated in 2020 and declined in 2021. Topics, including regional names, exhibited uneven changes. Hokkaido and Kyoto showed signs of recovery by 2021, whereas Okinawa and Osaka remained low. These results suggested the existence of two different types of user travel behavior during the COVID-19 pandemic. We concluded that questions on a Q&A website captured shifts in information-seeking during the COVID-19 pandemic, while noting limitations in representativeness.