Enhancing operators' resilience and sensemaking in disasters: a FUCOM fuzzy-LINMAP based analysis of policies
摘要
Policies and regulations drive the motive of having a safer work environment with a pathway drafted to ensure efficiency and effectiveness. Such policies gain more importance when they are employed in scenarios where human lives are at stake and the frontline operators have to ensure resilient sensemaking to avoid bigger damage under uncertain situations. The current research aims to further extend this concept by evaluating present policies that the authorities can implement to enhance sensemaking and improve resilience, following any disaster. To do so, the research employs a novel hybrid methodological model, i.e., Full Consistency Method (FUCOM)-Fuzzy Linear Programming Technique for Multidimensional Analysis of Preference (LINMAP). The assessment comprises two stages, where in the first phase, FUCOM is utilized to weigh the policies to draft the most relevant ones, which are then fed to the second phase, where fuzzy-LINMAP then ranks the policies, i.e., in the order of AP4, AP1, and AP7. The outcomes enforce the policymakers and the stakeholders to ensure that a pre-planned protocol is followed to de-energize electrical equipment, frontline operators must be equipped with the mandatory Personal Protective Equipment (PPEs), and an expert must intervene to ensure that less trained staff are safe and sound, under emergency or uncertain situations like a disaster. In this way, the current research thus underscores the indispensable role of sensemaking in furnishing decision-makers with a clear understanding of prevailing conditions. The research depicts a novel collaborative work for a unified risk assessment and management, and the first to apply the hybrid combination of FUCOM-Fuzzy LINMAP methodology in the current context to quantitatively evaluate the critical link between sensemaking and resilience in safety policy.