<p>In recent years, co-design has become increasingly important for innovation, also in healthcare. Co-design can be understood as a&#xa0;form of <i>citizen science</i>, because conducting research, design research, is crucial for gaining the necessary insight into the lives of the intended end-users of the solutions to be designed. In this article, we describe the design process in which design researchers, together with local residents and healthcare professionals in their role as co-designers, designed a&#xa0;neighbourhood healthcare facility (the ‘Lifestyle Clinic’). The design process was reconstructed using participatory observation, interviews and document analysis. The description shows the inherently dynamic and unpredictable nature of the design process, which required the design researcher to be constantly ready, flexible and creative in order to keep the process productive. The use of different design methodologies and task reallocation ensured that the process led to a)&#xa0;the design of a&#xa0;prototype of a&#xa0;neighbourhood health facility, and b)&#xa0;a&#xa0;design tool to gain insight into how end-users envision such a&#xa0;facility, despite co-designers sticking to their own ideas and, over time, suffering from ‘research fatigue’ and limited access to the direct experiences and expectations of end-users. Facilitating co-design processes requires design researchers to find the right balance between methodological rigor, which takes time, sufficient momentum and direction to keep co-designers engaged in the process and maintain mutual relations. Short and iterative design cycles ensuring rapid experimentation offer the best chance of rapid learning and continuing co-designer engagement.</p>

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Balanceren tussen gedegenheid, vaart en relaties: het faciliteren van participatief ontwerpgericht onderzoek naar een wijkgezondheidsvoorziening met bewoners en professionals

  • Koen Dortmans,
  • Nicole Moorman,
  • Eliez Sprenkels,
  • Floor van Santvoort,
  • Frans Eijkelhof

摘要

In recent years, co-design has become increasingly important for innovation, also in healthcare. Co-design can be understood as a form of citizen science, because conducting research, design research, is crucial for gaining the necessary insight into the lives of the intended end-users of the solutions to be designed. In this article, we describe the design process in which design researchers, together with local residents and healthcare professionals in their role as co-designers, designed a neighbourhood healthcare facility (the ‘Lifestyle Clinic’). The design process was reconstructed using participatory observation, interviews and document analysis. The description shows the inherently dynamic and unpredictable nature of the design process, which required the design researcher to be constantly ready, flexible and creative in order to keep the process productive. The use of different design methodologies and task reallocation ensured that the process led to a) the design of a prototype of a neighbourhood health facility, and b) a design tool to gain insight into how end-users envision such a facility, despite co-designers sticking to their own ideas and, over time, suffering from ‘research fatigue’ and limited access to the direct experiences and expectations of end-users. Facilitating co-design processes requires design researchers to find the right balance between methodological rigor, which takes time, sufficient momentum and direction to keep co-designers engaged in the process and maintain mutual relations. Short and iterative design cycles ensuring rapid experimentation offer the best chance of rapid learning and continuing co-designer engagement.