Exploring the Impact of Strategic Operations Management Decisions on Women Employees’ Well-Being in the Tourism Industry

In this study, we aim to demonstrate how strategic operations management decisions in relation to human resource shape the well-being of women employees in the tourism industry. Within this study, we focus on infrastructural decision-making in the strategic operations management field to consider human resource management (HRM) and service quality for hotel employee well-being. Having adopted Ryff’s (1989) six dimensions of psychological well-being, we conduct a conceptual study that shows the shaped and shaper dimensions of well-being and the potential strategies of HRM to ensure employee well-being. We found that Ryff’s six dimensions of psychological well-being can be divided into two parts: shaper dimensions (i.e., self-acceptance and positive relationship) and shaped dimensions (i.e., life purpose, personal development, environmental control and autonomy). In addition, we demonstrate the evaluation of these dimensions to ensure employee well-being in the hotel industry. Thus, we posit both challenges and potential suggestions for employee well-being based on the proposed conceptual framework in the study. This study introduces shaper and shaped dimensions to the theory of Ryff’s six dimensions of psychological well-being. Thus, this classification will help practitioners devise their strategies by considering shaper dimensions as a starting point for establishing the well-being of employees.