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<p>Drawing on social identity theory, this study examines how job autonomy and perceived environmental dynamism moderate the effect of leader-member exchange (LMX) on professional identification and career satisfaction among service employees. We collected a two-wave survey dataset of 200 service employees from a theme park in mainland China. Linear regression using SPSS macro PROCESS was applied to test the hypotheses. The results showed that LMX is positively related to professional identification, and professional identification positively mediates the relationship between LMX and employees’ career satisfaction. Job autonomy strengthens the relationship between LMX and professional identification such that this relationship is stronger when job autonomy is higher, whereas perceived environmental dynamism weakens the relationship between LMX and professional identification such that this relationship is stronger when perceived environmental dynamism is lower. This study unpacks the professional impact of LMX in the service context and highlights the roles of job and environmental characteristics that either facilitate or dampen the effect of LMX. The theoretical and practical implications of the current research are discussed.</p>

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When and how LMX increases employee career satisfaction: unpacking the contextual contingencies

  • 期刊论文

  • 发表日期：

    2026年7月3日

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  • Shuoli Wang,
  • Xinxin Lu,
  • Yidong Tu,
  • Daoming Sun

摘要

Drawing on social identity theory, this study examines how job autonomy and perceived environmental dynamism moderate the effect of leader-member exchange (LMX) on professional identification and career satisfaction among service employees. We collected a two-wave survey dataset of 200 service employees from a theme park in mainland China. Linear regression using SPSS macro PROCESS was applied to test the hypotheses. The results showed that LMX is positively related to professional identification, and professional identification positively mediates the relationship between LMX and employees’ career satisfaction. Job autonomy strengthens the relationship between LMX and professional identification such that this relationship is stronger when job autonomy is higher, whereas perceived environmental dynamism weakens the relationship between LMX and professional identification such that this relationship is stronger when perceived environmental dynamism is lower. This study unpacks the professional impact of LMX in the service context and highlights the roles of job and environmental characteristics that either facilitate or dampen the effect of LMX. The theoretical and practical implications of the current research are discussed.