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<p>This study examines the effects of emotional demands and colleague support on healthcare professionals’ burnout, work engagement, and job performance at the between-person and within-person levels. Fifty-four participants completed daily diary surveys over five consecutive workdays, resulting in 270&#xa0;day-level data points for analysis. Multilevel regression analyses revealed that colleague support at both levels was positively associated with work engagement, while daily colleague support predicted daily job performance. Emotional demands increased the risk of patient-related burnout; however, colleague support did not buffer this relationship. Notably, colleague support directly reduced patient-related burnout at the between-person level. These findings suggest that although colleague support serves as a valuable job resource, the support may be less effective or not always necessary for managing emotional demands. Organizational training programs that primarily focus on patient care should also include initiatives to enhance employees’ competence in managing emotional demands.</p>

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A multilevel investigation of colleague support on daily burnout and work outcomes

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2026年6月24日

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  • Nurhema Che Mat,
  • Mohd Awang Idris,
  • Yulita

摘要

This study examines the effects of emotional demands and colleague support on healthcare professionals’ burnout, work engagement, and job performance at the between-person and within-person levels. Fifty-four participants completed daily diary surveys over five consecutive workdays, resulting in 270 day-level data points for analysis. Multilevel regression analyses revealed that colleague support at both levels was positively associated with work engagement, while daily colleague support predicted daily job performance. Emotional demands increased the risk of patient-related burnout; however, colleague support did not buffer this relationship. Notably, colleague support directly reduced patient-related burnout at the between-person level. These findings suggest that although colleague support serves as a valuable job resource, the support may be less effective or not always necessary for managing emotional demands. Organizational training programs that primarily focus on patient care should also include initiatives to enhance employees’ competence in managing emotional demands.