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<p>The study explores how work overload (WO), conceptualized here as workload pressure and techno overload, arising out of mandatory telecommuting in the post-pandemic outbreak period, impacts Behavioral Stress (BS) and Burnout (BO) through Work-Family Conflict (WFC) among accounting professionals. Proposing a preventive mechanism against the negative effects of telecommuting, the study checks for the moderating role of Employee Agility (EA) and Segmentation Preference (SP). Using a sample of 322 accounting professionals working in the Big Four accounting firms, the CFA model was assessed followed by testing the structural model (for testing the direct and mediation effects) in AMOS 23.0, while the hypotheses related to conditional moderation effects were checked in Process Macro for SPSS using model-21. The results affirmed that WO directly and indirectly (via the mediation of WFC) enhances employees’ BS and BO. EA and SP buffer the direct effect of WO on BS and BO such that the mediating effect of WFC becomes most insignificant at high levels of EA and SP and vice versa. This study extends JD–R model by incorporating digital job demands as a second-order construct and applies EST to explain how disruptive events intensify strain processes. The study contributes to the literature on BS and BO taking EA and SP as moderators and offers pragmatic suggestions for implications.</p>

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Mitigating work-family conflict, behavioral stress and burnout while telecommuting in post-pandemic era: the moderating effects of employee agility and segmentation preference

  • 期刊论文

  • 发表日期：

    2026年6月1日

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  • Mohd Tariq Jamal ,
  • Imran Anwar,
  • Mohammed Samroodh

摘要

The study explores how work overload (WO), conceptualized here as workload pressure and techno overload, arising out of mandatory telecommuting in the post-pandemic outbreak period, impacts Behavioral Stress (BS) and Burnout (BO) through Work-Family Conflict (WFC) among accounting professionals. Proposing a preventive mechanism against the negative effects of telecommuting, the study checks for the moderating role of Employee Agility (EA) and Segmentation Preference (SP). Using a sample of 322 accounting professionals working in the Big Four accounting firms, the CFA model was assessed followed by testing the structural model (for testing the direct and mediation effects) in AMOS 23.0, while the hypotheses related to conditional moderation effects were checked in Process Macro for SPSS using model-21. The results affirmed that WO directly and indirectly (via the mediation of WFC) enhances employees’ BS and BO. EA and SP buffer the direct effect of WO on BS and BO such that the mediating effect of WFC becomes most insignificant at high levels of EA and SP and vice versa. This study extends JD–R model by incorporating digital job demands as a second-order construct and applies EST to explain how disruptive events intensify strain processes. The study contributes to the literature on BS and BO taking EA and SP as moderators and offers pragmatic suggestions for implications.