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<p>The COVID-19 pandemic has significantly impacted the global hospitality industry. Based on the conservation of resources theory, this study investigates the impact of COVID-19-induced stress on employee innovation in the hospitality industry. A theoretical framework and a research model are proposed. The model is validated using data collected from 346 employees in the Spanish hospitality industry. The results show that COVID-19-induced stress has no significant effect on employee innovation, but the interplay between them is moderated by social support and resilience. Low-level social support negatively and high-level social support positively moderates the relationship between them. Correspondingly, their relationship is negatively moderated by low-level resilience and positively moderated by high-level resilience. The study’s findings offer theoretical insights and pragmatic strategies for the hospitality industry to allocate resources effectively in addressing COVID-19-induced stress and promoting employee innovation.</p>

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COVID-19-induced stress and employee innovation: a contingent model based on the conservation of resources theory

  • 期刊论文

  • 发表日期：

    2025年2月4日

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  • Chong Xin,
  • Yushi Wang,
  • Chenna Zheng,
  • Minghe Sun

摘要

The COVID-19 pandemic has significantly impacted the global hospitality industry. Based on the conservation of resources theory, this study investigates the impact of COVID-19-induced stress on employee innovation in the hospitality industry. A theoretical framework and a research model are proposed. The model is validated using data collected from 346 employees in the Spanish hospitality industry. The results show that COVID-19-induced stress has no significant effect on employee innovation, but the interplay between them is moderated by social support and resilience. Low-level social support negatively and high-level social support positively moderates the relationship between them. Correspondingly, their relationship is negatively moderated by low-level resilience and positively moderated by high-level resilience. The study’s findings offer theoretical insights and pragmatic strategies for the hospitality industry to allocate resources effectively in addressing COVID-19-induced stress and promoting employee innovation.