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<p>The current dynamic of change in society and the world of work is increasingly leading to potential for conflict in the helping professions. Mediation competences of managers can contribute to understanding and improving employee relations and promote satisfaction and staff retention. The article highlights specific challenges that managers in the social services sector are confronted with. In view of the increasing potential for conflict, the focus is directed towards shaping relationships. This brings mediation skills into focus. But what is behind this and to what extent can it contribute to the management of people? are questions that are addressed in this article.</p>

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Mediationskompetenz von Führungskräften

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年2月27日

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  • Katja Ludwig

摘要

The current dynamic of change in society and the world of work is increasingly leading to potential for conflict in the helping professions. Mediation competences of managers can contribute to understanding and improving employee relations and promote satisfaction and staff retention. The article highlights specific challenges that managers in the social services sector are confronted with. In view of the increasing potential for conflict, the focus is directed towards shaping relationships. This brings mediation skills into focus. But what is behind this and to what extent can it contribute to the management of people? are questions that are addressed in this article.