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Purpose of Review <p>Patients’ expectations are important aspects to consider for improving patients’ satisfaction and willingness to return for continued care. While expectation surveys are not novel in Pain Medicine, none specifically aim to improve satisfaction. This study evaluates whether administering an expectation survey during an initial pain clinic visit improves satisfaction with treatment plans and outcomes. We hypothesized that completing the survey could increase awareness and help align expectations and satisfaction.</p> Recent Findings <p>This study was conducted at an outpatient multidisciplinary pain clinic at an urban academic hospital and 100 first-time, English speaking adult patients were recruited.&#xa0;Fifty patients&#xa0;completed a pre-visit questionnaire on pain and expectations (intervention group), while 50 did not (control group). A follow-up survey was completed six months later by 85% of participants to assess&#xa0;satisfaction level with pain treatment, meeting of goals and expectations, and overall clinic experience.&#xa0;No significant differences were found between intervention and control groups for pain treatment satisfaction (3.46 ± 1.31 vs. 3.50 ± 1.28, <i>p</i> = 0.48), goal achievement (3.76 ± 1.14 vs. 3.49 ± 1.20, <i>p</i> = 0.30), or overall experience (3.83 ± 1.20 vs. 3.72 ± 1.14, <i>p</i> = 0.67). Dissatisfaction stemmed from inadequate pain relief, lack of follow-up, and unmet expectations.</p> Summary&#xa0; <p>The lack of statistical significance suggests that merely assessing expectations without patient education or provider engagement may be insufficient. Future studies could explore how patient education, communication, and treatment understanding can impact satisfaction to potentially improve pain management experiences.</p>

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The Administration of an Expectation Survey at a Pain Medicine Clinic to Improve Patient Satisfaction: A Prospective Study

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2025年7月30日

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  • Emmanuella Borukh,
  • Phuong Nguyen,
  • Geum Yeon Sim,
  • Jasal Patel,
  • Andrew Bloomfield,
  • Sarang S. Koushik,
  • Jagun Raghavan,
  • Omar Viswanath,
  • Kevin Zacharoff,
  • Kateryna Slinchenkova,
  • Karina Gritsenko,
  • Naum Shaparin

摘要

Purpose of Review

Patients’ expectations are important aspects to consider for improving patients’ satisfaction and willingness to return for continued care. While expectation surveys are not novel in Pain Medicine, none specifically aim to improve satisfaction. This study evaluates whether administering an expectation survey during an initial pain clinic visit improves satisfaction with treatment plans and outcomes. We hypothesized that completing the survey could increase awareness and help align expectations and satisfaction.

Recent Findings

This study was conducted at an outpatient multidisciplinary pain clinic at an urban academic hospital and 100 first-time, English speaking adult patients were recruited. Fifty patients completed a pre-visit questionnaire on pain and expectations (intervention group), while 50 did not (control group). A follow-up survey was completed six months later by 85% of participants to assess satisfaction level with pain treatment, meeting of goals and expectations, and overall clinic experience. No significant differences were found between intervention and control groups for pain treatment satisfaction (3.46 ± 1.31 vs. 3.50 ± 1.28, p = 0.48), goal achievement (3.76 ± 1.14 vs. 3.49 ± 1.20, p = 0.30), or overall experience (3.83 ± 1.20 vs. 3.72 ± 1.14, p = 0.67). Dissatisfaction stemmed from inadequate pain relief, lack of follow-up, and unmet expectations.

Summary 

The lack of statistical significance suggests that merely assessing expectations without patient education or provider engagement may be insufficient. Future studies could explore how patient education, communication, and treatment understanding can impact satisfaction to potentially improve pain management experiences.