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<p>Dialogue policy, a critical component in multi-domain task-oriented dialogue systems, decides the dialogue acts according to the received dialogue state. We introduce zero-shot reinforcement learning for dialogue policy learning, which aims to learn dialogue policies capable of generalizing to unseen domains without further training. This setup brings forward two challenges: 1) the representation of unseen actions &amp; states, and 2) zero-shot generalization to unseen domains. For the first issue, we propose Unified Representation (UR), an ontology-agnostic representation, which effectively infers representations in unseen domains by capturing the underlying semantic relations between unseen actions and states and seen ones. To tackle the second issue, we propose Q-Values Perturbation (QVP), a family of exploration strategies that can be applied either during training or testing. Experiments on MultiWOZ, suggest that UR, QVP, and an integrated framework combining the two are all effective.</p>

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Zero-shot reinforcement learning for multi-domain task-oriented dialogue policy

  • 期刊论文

  • 发表日期：

    2026年2月12日

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  • Yuan Ren,
  • Si Chen,
  • Ri-Chong Zhang,
  • Xu-Dong Liu,
  • Ming-Tian Peng

摘要

Dialogue policy, a critical component in multi-domain task-oriented dialogue systems, decides the dialogue acts according to the received dialogue state. We introduce zero-shot reinforcement learning for dialogue policy learning, which aims to learn dialogue policies capable of generalizing to unseen domains without further training. This setup brings forward two challenges: 1) the representation of unseen actions & states, and 2) zero-shot generalization to unseen domains. For the first issue, we propose Unified Representation (UR), an ontology-agnostic representation, which effectively infers representations in unseen domains by capturing the underlying semantic relations between unseen actions and states and seen ones. To tackle the second issue, we propose Q-Values Perturbation (QVP), a family of exploration strategies that can be applied either during training or testing. Experiments on MultiWOZ, suggest that UR, QVP, and an integrated framework combining the two are all effective.