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<p>Many nonprofit organizations struggle to retain their volunteers. This study examined why volunteers consider leaving, focusing on commitment (affective, normative) and motivational regulations (as outlined by Self-Determination Theory). Data from 470 sports club volunteers in Belgium revealed five commitment subgroups and corresponding motivational profiles. Volunteers with high affective commitment and autonomous motivation had the lowest turnover intentions, while those with high normative commitment —indicating indebted obligation— showed higher controlled motivation, amotivation and turnover. When combined with moderate affective commitment, low normative commitment reflected a neutral state. These findings confirm that both the quality and quantity of commitment and motivation matter.</p>

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To serve or to leave: the role of commitment and motivation in volunteers’ turnover intentions

  • 期刊论文

  • 发表日期：

    2026年3月11日

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  • Tom De Clerck,
  • Annick Willem,
  • Leen Haerens

摘要

Many nonprofit organizations struggle to retain their volunteers. This study examined why volunteers consider leaving, focusing on commitment (affective, normative) and motivational regulations (as outlined by Self-Determination Theory). Data from 470 sports club volunteers in Belgium revealed five commitment subgroups and corresponding motivational profiles. Volunteers with high affective commitment and autonomous motivation had the lowest turnover intentions, while those with high normative commitment —indicating indebted obligation— showed higher controlled motivation, amotivation and turnover. When combined with moderate affective commitment, low normative commitment reflected a neutral state. These findings confirm that both the quality and quantity of commitment and motivation matter.