Wo kämen wir hin, wenn bei der Arbeit jeder alles sagt?

This article is about constructive and destructive ways of dealing with critical issues at work. The author descibes the ways in which employees can express themselves in the work context. He usees 6 take-away messages to discuss the current state of research on the phenomenon of silence in organizations, i.e. that employees sometimes withhold their opinions, ideas, questions, and concerns. Specifically, he discusses the motives behind silence, the framework conditions that promote silence and its consequences. He furthermore introduces silence as a social process, which is not always consciously induced and that is fostered by the ‘deafness’ of decision-makers.