Leadership in self-organised teams: Navigating roles without directing
摘要
Self-organised forms of work promise greater adaptability and autonomy, yet they still require leadership. Classical leadership models offer little guidance once decision-making is decentralised and teams manage their own work. This article explores how leadership is actually practised in such settings. We conducted semi-structured interviews with eight leaders who support nine self-organised teams across five organisations in manufacturing, telecommunications, IT, and pharmaceuticals. Using structuring content analysis, three directions of leadership work emerged: (1) outward—buffering teams from hierarchical expectations, translating between logics, and defending their operating space; (2) toward the team—providing frameworks, balancing intervention and restraint, and safeguarding team stability while leaving autonomy intact; and (3) inward—continuous self-reflection, learning to relinquish control, and cultivating tolerance for ambiguity. Each direction contains concrete functions that help leaders remain present without stifling initiative.