Evaluating digital maturity in specialized enterprises: a multi-criteria decision-making approach

As the digital economy rapidly evolves and enterprise digital transformation progresses further, specialization, refinement, differential, and innovation (SRDI) enterprises are facing new requirements and challenges. High levels of digital maturity are critical for the success of enterprises. Therefore, effectively assessing the digital maturity of SRDI enterprises is a problem that must be addressed. This study develops a multi-criteria decision-making model to evaluate the digital maturity of SRDI enterprises in complex situations. First, an integrated weighting model that combines the best–worst method with the entropy model is presented. Second, by combining the traditional evaluation based on the distance from the average solution with a single-valued neutrosophic set, a novel multi-criteria decision-making framework including an integrated weights approach is constructed, and its main computing steps are described in detail. Third, a case study of the proposed method in the digital maturity of SRDI enterprises level evaluation is explored based on the constructed evaluation index system. Finally, a numerical example of SRDI enterprises in five cities of China is designed. The assessment methodology and conclusion of the development level of SRDI enterprises for digital maturity proposed in this study provide a theoretical reference and practical inspiration for public administration departments and related enterprises.