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<p>This study investigates the factors influencing ICT device adoption in smart cities, with a particular focus on the mediating roles of perceived public value and ICT self-efficacy. Drawing on survey data from 474 residents in Tianjin, China, structural equation modeling shows that volunteer engagement significantly enhances both perceived public value and ICT self-efficacy, which in turn promote ICT adoption. Among the two mediators, perceived public value exerts a stronger influence, highlighting the importance of collective expectations regarding the effectiveness of e-government services over individual technological confidence. Furthermore, service quality and accessibility positively shape public value perceptions, whereas information security demonstrates a comparatively limited effect. These findings offer new insights into the mechanisms driving ICT adoption in smart cities and underscore the critical role—and challenges—of volunteer services in fostering citizen engagement and enhancing the perceived value of digital governance.</p>

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From Public Value to Adoption: Understanding the Mediators of ICT Use in Smart Cities

  • 期刊论文

  • 发表日期：

    2025年5月27日

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  • Shuo Fei

摘要

This study investigates the factors influencing ICT device adoption in smart cities, with a particular focus on the mediating roles of perceived public value and ICT self-efficacy. Drawing on survey data from 474 residents in Tianjin, China, structural equation modeling shows that volunteer engagement significantly enhances both perceived public value and ICT self-efficacy, which in turn promote ICT adoption. Among the two mediators, perceived public value exerts a stronger influence, highlighting the importance of collective expectations regarding the effectiveness of e-government services over individual technological confidence. Furthermore, service quality and accessibility positively shape public value perceptions, whereas information security demonstrates a comparatively limited effect. These findings offer new insights into the mechanisms driving ICT adoption in smart cities and underscore the critical role—and challenges—of volunteer services in fostering citizen engagement and enhancing the perceived value of digital governance.