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<p>While electronic government (e-government) has become an essential pillar of national digital resilience, existing approaches to measuring its success are fragmented and devoid of an integrated multi-dimensional perspective. This study thoroughly explores the evolution, underlying concepts and multi-perspective characteristics of e-government performance assessment in order to identify the present scholarly paths. Following the PRISMA 2020 standards, we conducted a systematic literature review (SLR) on 3,091 original research publications and 172 review papers indexed in the Scopus database between the years 2017 to 2026. In order to evaluate this large corpus, automated text-mining and bibliometric methods were combined in order to optimize the screening and conceptual mapping procedures. The synthesis shows a continuous dominance of behavioral models (e.g., TAM, UTAUT) and structural maturity frameworks, highlighting a significant gap between institutional capacities and citizen-centric acceptance. The investigation also finds a pervasive ?metropolitan bias? that overlooks rural and village level dynamics and a marked lack of sustainability in standard evaluation metrics. To fill these gaps, this study develops a taxonomy of the extant assessment models and constructs an integrative six-dimensional framework that integrates the Technology-Organization-Environment (TOE) paradigm and the Public Value (TOE-PV) theory, connecting the technological, organizational, social, institutional, service-oriented, and sustainability perspectives. Finally, we propose a ?value-driven digital governance? paradigm as a strategic guide for researchers and practitioners to shift from techno-centric evaluations to resilient and stakeholder-aligned digital ecosystems.</p>

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Towards value-based digital governance: a systematic literature review and integrative meta-framework for E-government success assessment (2017-2026)

  • 期刊论文

  • 发表日期：

    2026年7月22日

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  • Harfebi Fryonanda,
  • Aris Puji Widodo,
  • Dinar Mutiara Kusumo Nugraheni,
  • Yuhefizar Yuhefizar

摘要

While electronic government (e-government) has become an essential pillar of national digital resilience, existing approaches to measuring its success are fragmented and devoid of an integrated multi-dimensional perspective. This study thoroughly explores the evolution, underlying concepts and multi-perspective characteristics of e-government performance assessment in order to identify the present scholarly paths. Following the PRISMA 2020 standards, we conducted a systematic literature review (SLR) on 3,091 original research publications and 172 review papers indexed in the Scopus database between the years 2017 to 2026. In order to evaluate this large corpus, automated text-mining and bibliometric methods were combined in order to optimize the screening and conceptual mapping procedures. The synthesis shows a continuous dominance of behavioral models (e.g., TAM, UTAUT) and structural maturity frameworks, highlighting a significant gap between institutional capacities and citizen-centric acceptance. The investigation also finds a pervasive ?metropolitan bias? that overlooks rural and village level dynamics and a marked lack of sustainability in standard evaluation metrics. To fill these gaps, this study develops a taxonomy of the extant assessment models and constructs an integrative six-dimensional framework that integrates the Technology-Organization-Environment (TOE) paradigm and the Public Value (TOE-PV) theory, connecting the technological, organizational, social, institutional, service-oriented, and sustainability perspectives. Finally, we propose a ?value-driven digital governance? paradigm as a strategic guide for researchers and practitioners to shift from techno-centric evaluations to resilient and stakeholder-aligned digital ecosystems.