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<p>The higher education sector faces rapid transformation, requiring universities to enhance adaptability through effective management practices. This study examines the implementation of Business Process Management (BPM) in a public university using the BPM Life Cycle framework and supporting IT tools. Its goal is to identify key factors influencing BPM adoption and to present a proprietary IT solution designed to streamline this process, an area rarely explored in academia. Combining literature review, action research, and case study methods, the paper offers both theoretical and practical insights, demonstrating how BPM fosters a shift from functional to process-oriented management in higher education.</p>

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Implementation of BPM at a Public University in Poland: The Significance of Custom IT Tools

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2026年6月25日

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  • Jędrzej Mateusz Siciński,
  • Piotr Sliż,
  • Paweł Antonowicz,
  • Liwia Delińska

摘要

The higher education sector faces rapid transformation, requiring universities to enhance adaptability through effective management practices. This study examines the implementation of Business Process Management (BPM) in a public university using the BPM Life Cycle framework and supporting IT tools. Its goal is to identify key factors influencing BPM adoption and to present a proprietary IT solution designed to streamline this process, an area rarely explored in academia. Combining literature review, action research, and case study methods, the paper offers both theoretical and practical insights, demonstrating how BPM fosters a shift from functional to process-oriented management in higher education.