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<p>Our study examines social media’s influence on work-family conflict of public employees during the crisis. Using a sample of 330 individuals working in the public sector from China, this study delves into the dual role of social media in shaping work-family conflict. Findings indicate that during a crisis, information overload on social media contributes to fatigue, which in turn exacerbates work-family conflict. Conversely, high quality social media content boosts crisis self-efficacy, reducing work-family conflict. Moreover, long social media usage time amplifies the stress from information overload, while extended lockdowns weaken the positive impact of quality information on managing crises.</p>

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Virtual Worlds, Real Conflicts: the Dual Impacts of Social Media on Public Employees’ Work-Family Conflict in Crisis

  • 期刊论文

  • 发表日期：

    2025年11月18日

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  • Yue Zhang,
  • Yutong Chen,
  • Lin Zhang

摘要

Our study examines social media’s influence on work-family conflict of public employees during the crisis. Using a sample of 330 individuals working in the public sector from China, this study delves into the dual role of social media in shaping work-family conflict. Findings indicate that during a crisis, information overload on social media contributes to fatigue, which in turn exacerbates work-family conflict. Conversely, high quality social media content boosts crisis self-efficacy, reducing work-family conflict. Moreover, long social media usage time amplifies the stress from information overload, while extended lockdowns weaken the positive impact of quality information on managing crises.