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<p>The objective of the research was to monitor the impact of an AI-based chatbot program on the effectiveness of sales managers in selling insurance policies. Over a period of three months, managers interacted with the chatbot through Microsoft Teams, which was powered by AI through the Microsoft Azure cloud platform to process requests using Chat GPT. The results showed a positive trend in the number of processed applications in the experimental group (481.03 over three months, compared to 292.28 in the control group) and the average time to process an application (applications were processed 4.25 min faster on average).</p>

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AI in Performance Management: AI as a Tool for Instant Assessments and Feedback in the Flow of Employee Transactions

  • 期刊论文

  • 发表日期：

    2026年1月6日

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  • Sakka Fadi

摘要

The objective of the research was to monitor the impact of an AI-based chatbot program on the effectiveness of sales managers in selling insurance policies. Over a period of three months, managers interacted with the chatbot through Microsoft Teams, which was powered by AI through the Microsoft Azure cloud platform to process requests using Chat GPT. The results showed a positive trend in the number of processed applications in the experimental group (481.03 over three months, compared to 292.28 in the control group) and the average time to process an application (applications were processed 4.25 min faster on average).