<p>Communication in Disaster Risk Management (DRM) is a process that needs to be understood as strategic, continuous, and multidirectional, and that has the capacity of generating trust between several parties (for example, between local communities, local government, and emergency offices), reduce vulnerabilities in local communities, and promote a preventive culture in society during the whole risk cycle, particularly in regions exposed to natural hazards. In this article we study the case of Pucón county, Chile, which is the one more exposed to hazards from Villarrica volcano, the most active volcano of the country. Here we focus on understanding the evolution and current challenges in DRM in Pucón, with emphasis on assessing if an improvement in the risk communication strategy can help solving some of the current problems in DRM in the county. For this, we applied a mixed exploratory-descriptive methodology, combining the analysis of media coverage and semi-structured interviews and focus groups with relevant actors from the Local Government. Our results show that, despite important normative advances in Chile, there are still many issues in inter-institutional articulation, the perception of risk in the public, and clarity in the transmission of technical information. For this, we propose a framework for the communication of risk in its different phases which, if implemented, can allow for better coordination with the Local Government of Pucón, a stronger bond with its citizens, and an improved territorial resilience to future volcanic crises, helping to solve several of the current issues in DRM in the region.</p>