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<p>Marketers strive to communicate product innovativeness to consumers, but how to enhance consumers’ perceived product innovativeness remains a mystery. This research explores how and why product surface (glossy vs. matte) affects consumers’ perceived product innovativeness and their subsequent responses to the product. Across four studies, this research establishes an “glossy = innovative” association (Study 1), such that consumers perceive glossy products as more innovative than their matte counterparts. Subsequently, due to the enhanced innovativeness perception, glossy (vs. matte) products can win more favourable consumer evaluation (Study 2) and its impact will be attenuated for brands with a highly innovative (vs. control) brand image (Study 3). Moreover, this effect will further affect customer targeting: consumers perceive glossy (vs. matte) products as more suitable for youthful (vs. mature) consumers (Study 4). These findings contribute to the literature on product design, product innovativeness, and lay theory, and provide actionable implications for marketers.</p>

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Innovative glossiness and traditional matteness: Impact of product surface on consumer perception and evaluation

  • 期刊论文

  • 发表日期：

    2025年2月5日

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  • Ying Ding,
  • Zhi Zhou

摘要

Marketers strive to communicate product innovativeness to consumers, but how to enhance consumers’ perceived product innovativeness remains a mystery. This research explores how and why product surface (glossy vs. matte) affects consumers’ perceived product innovativeness and their subsequent responses to the product. Across four studies, this research establishes an “glossy = innovative” association (Study 1), such that consumers perceive glossy products as more innovative than their matte counterparts. Subsequently, due to the enhanced innovativeness perception, glossy (vs. matte) products can win more favourable consumer evaluation (Study 2) and its impact will be attenuated for brands with a highly innovative (vs. control) brand image (Study 3). Moreover, this effect will further affect customer targeting: consumers perceive glossy (vs. matte) products as more suitable for youthful (vs. mature) consumers (Study 4). These findings contribute to the literature on product design, product innovativeness, and lay theory, and provide actionable implications for marketers.