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<p>Despite many universities in Australia increasing their student (and, in turn, staff) cohort sizes over time, student satisfaction scores have decreased over a similar period, opening the possibility that larger student cohort sizes may be negatively associated with student satisfaction. This study explored whether there was an association between student satisfaction and student and staff numbers within Australian universities pre- and mid-COVID-19. Correlations were run between Australian Government-led data on student satisfaction scores and student and staff sizes for 2018 to 2021. Data were also stratified by pre- and mid-COVID-19. Smaller staff and student numbers were consistently associated with greater student satisfaction in skills development, teaching quality, student support, and the overall quality of educational experience for 2018 to 2021. Most associations between student satisfaction and both student and staff cohort sizes increased in strength mid-COVID, compared to pre-COVID. These findings present unique challenges for the higher education sector in identifying novel yet scalable approaches that can promote student satisfaction in growing higher education institutions.</p>

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Student satisfaction as a function of student and staff sizes in higher education

  • 期刊论文

  • 发表日期：

    2025年10月24日

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  • Christopher Jon Kilby,
  • Camilla Nicoll,
  • Jennifer Coburn,
  • Jacinta Maree Connor,
  • Alexa Kambouropoulos,
  • Kathryn von Treuer

摘要

Despite many universities in Australia increasing their student (and, in turn, staff) cohort sizes over time, student satisfaction scores have decreased over a similar period, opening the possibility that larger student cohort sizes may be negatively associated with student satisfaction. This study explored whether there was an association between student satisfaction and student and staff numbers within Australian universities pre- and mid-COVID-19. Correlations were run between Australian Government-led data on student satisfaction scores and student and staff sizes for 2018 to 2021. Data were also stratified by pre- and mid-COVID-19. Smaller staff and student numbers were consistently associated with greater student satisfaction in skills development, teaching quality, student support, and the overall quality of educational experience for 2018 to 2021. Most associations between student satisfaction and both student and staff cohort sizes increased in strength mid-COVID, compared to pre-COVID. These findings present unique challenges for the higher education sector in identifying novel yet scalable approaches that can promote student satisfaction in growing higher education institutions.