Human-centric digital decision making: A new interdisciplinary psycho-legal assessment framework

Automated decision making (ADM) is increasingly prevalent in our world. Alongside the pursuit of efficiency, it is crucial to ensure that ADM is sustainable from a human-centric standpoint, i.e., with a long-term positive impact. To facilitate this development, we propose a new theoretical framework to assess and guide ADM processes, entitled the “human-centric digital decision making assessment framework”. For its development, state-of-the-art interdisciplinary integration techniques were used to combine relevant concepts from psychology and law. As such, the framework integrates the human and legislative perspective in the digital transformation, emphasizing three key considerations: fairness of the decision-making process, well-being of decision makers utilizing ADM, and the development of sustainable relationships with decision recipients. The human-centric digital decision making framework can be used for research, and as a tool for evaluating AMD in practice.