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<p>This paper explores the factors contributing to work-family conflict (WFC) and how these factors relate to turnover intentions among employees in software houses during the COVID-19 pandemic. Our qualitative study involves in-depth interviews with 20 Information Technology (IT) professionals from four medium-sized software houses in Lahore, Pakistan, employing purposive sampling to focus on individuals experiencing WFC. The study highlights the significant impact of time demands and overburden on WFC among IT professionals in Lahore. It also emphasizes the adverse effects of WFC on employees’ personalities and family relationships. The findings illustrate that employees encounter considerable mental stress, which affects their well-being and drains their energy, influencing their thoughts about leaving their positions. This study identified key factors that lead to WFC, including burnout, preoccupation with negative thoughts and emotions, and strained family relationships. Many software house owners have aligned their work schedules with U.S. time zones, resulting in extended working hours for their employees. That unhealthy workplace competition further exacerbates WFC, as employees often prioritize performance over family time, while a lack of workplace flexibility contributes to emotional exhaustion and tensions in family relationships. This research, conducted at the peak of the COVID-19 pandemic in Pakistan, enhances the understanding of work-family balance within the context of offshore software development during a global crisis. It shows how socio-cultural context and corporate logic conflicts permeate work-family conflicts, further exacerbated with minimal formal workplace flexibilities, making the research highly relevant and timely.</p>

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Work-Family Conflicts and Turnover Intentions: the Role of Workplace Flexibility

  • 期刊论文

  • 发表日期：

    2025年8月30日

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  • Anum Fatima,
  • Tayyeb Ali Khan

摘要

This paper explores the factors contributing to work-family conflict (WFC) and how these factors relate to turnover intentions among employees in software houses during the COVID-19 pandemic. Our qualitative study involves in-depth interviews with 20 Information Technology (IT) professionals from four medium-sized software houses in Lahore, Pakistan, employing purposive sampling to focus on individuals experiencing WFC. The study highlights the significant impact of time demands and overburden on WFC among IT professionals in Lahore. It also emphasizes the adverse effects of WFC on employees’ personalities and family relationships. The findings illustrate that employees encounter considerable mental stress, which affects their well-being and drains their energy, influencing their thoughts about leaving their positions. This study identified key factors that lead to WFC, including burnout, preoccupation with negative thoughts and emotions, and strained family relationships. Many software house owners have aligned their work schedules with U.S. time zones, resulting in extended working hours for their employees. That unhealthy workplace competition further exacerbates WFC, as employees often prioritize performance over family time, while a lack of workplace flexibility contributes to emotional exhaustion and tensions in family relationships. This research, conducted at the peak of the COVID-19 pandemic in Pakistan, enhances the understanding of work-family balance within the context of offshore software development during a global crisis. It shows how socio-cultural context and corporate logic conflicts permeate work-family conflicts, further exacerbated with minimal formal workplace flexibilities, making the research highly relevant and timely.