What drives trust in the financial sector supervisor? New empirical evidence for the Netherlands

Using a survey among more than 2000 consumers in the Netherlands, we examine the drivers of trust in De Nederlandsche Bank (DNB). Our results suggest that consumers’ knowledge about supervision is positively associated with their trust in DNB. Assessing the fitness and propriety of top managers of financial institutions and supervising financial institutions enlarge trust in DNB. The same holds for the execution of the deposit guarantee system. Finally, we find that communicating about supervisory activities also increases trust.