<p>This qualitative study utilized an inductive thematic analysis approach that revealed emergent themes related to the perceptions kinship care staff had on the impact of service provision among kinship caregivers. Interviews were conducted with nine unique kinship care staff using a semi-structured interview via Zoom. As part of a larger evaluation study, the process evaluation, which focused on staff perceptions of the functioning of the program, consisted of interviewing staff at three times: March 2021; March 2022; and March 2023. Of the nine staff interviewed, six staff were interviewed twice, with five of these individuals interviewed three times. Findings revealed that kinship care staff perceived certain barriers contributing to kinship caregivers’ lack of engagement in services. Particularly, staff noted that kinship caregivers who were younger and still working were less likely to utilize services. Staff also noted that cultural shifts and COVID-19 factored into the reduced service utility among these kinship caregivers. The most impacted service seemed to be the engagement in support groups, which was a vital resource within this agency according to staff. Ultimately, this study describes how shifting demographics among kinship caregivers impacted their engagement in services, specifically support group. The findings of this study highlight the need to provide appropriate and accessible services for all kinship caregivers.</p>