Emotional Intelligence and Business Ethics: Feeling Confident in Doing the Right Thing
摘要
Emerging research has found that emotional intelligence predicts (un)ethical behaviors. Specifically, past research indicates that emotional intelligence is positively related to citizenship behaviors (i.e., voluntary behaviors that benefit the organization and/or its employees) and negatively related to counterproductive behaviors (i.e., behaviors that harm the organization and/or its employees). What remains unclear, however, is how emotional intelligence relates to ethical business decisions (i.e., decisions that indirectly impact the stakeholders of an organization through the prioritization of others’ well-being above personal or organizational gains). Further, there is a lack of research investigating the mechanisms through which emotional intelligence relates to ethical decisions and behaviors. Across two studies, we investigate the former issue among employed individuals (Study 1; N = 230) and the latter issue among business students (Study 2; N = 143). In Study 1, we found emotional intelligence positively predicted both ethical business decisions and organizational citizenship behaviors and negatively predicted counterproductive work behaviors. In Study 2, we examined self-efficacy as the mediating mechanism between emotional intelligence and ethical decision-making and behaviors and found significant indirect effects between emotional intelligence and ethical business decision-making, citizenship behaviors, and counterproductive behaviors. These findings demonstrate that emotionally intelligent individuals are more likely to have the self-efficacy to make ethical business decisions and engage in ethical behaviors. Implications for both business ethics theory and practice are discussed.