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Aim <p>The aim of this study was to assess work-related stress, identification of factors leading to workers inefficiency and setting priorities for action in an ICT company, using the focus groups as a specific tool.</p> Methods <p>Eight focus groups were carried out. In particular, the following groups were selected to undergo further investigation through focus groups:</p> <p>1) Homogeneous groups linked to the organizational structure, identified as "critical" on the basis of objective evaluation, such as Direction Service &amp; Project Management; Personnel Administration Department.</p> <p>2) Homogeneous groups linked to the type of activity carried out (job family), identified as "critical" following the subjective assessment, including Project Manager and Consulting.</p> <p>3) Homogeneous groups linked to the type of activity carried out (job family), identified as typically "critical" in the literature, as they are subjected to the following sources of stress: Relationship with the customer, Human–machine activity without interaction with third parties.</p> Results <p>The survey activities conducted through Focus Groups were characterized by the active and enthusiastic participation of the 64 workers involved (38 females, 26 males). The discussions generated a wide range of analytical and reflective points, encompassing all the main aspects of company practices—from the nature of the work itself to organizational, managerial, communication, and training dynamics. Among the most significant insights to emerge were those concerning the corporate climate, organizational identity, and the sense of belonging experienced by employees. These elements proved to be crucial in understanding the psychosocial dimensions of the workplace and their impact on workers’ well-being.</p> Conclusions <p>The qualitative analysis conducted through focus groups proved to be particularly effective in identifying organizational issues that contribute to stress among workers. This methodological approach made it possible to detect critical aspects that had not emerged during the initial phases of investigation, which had been based primarily on the analysis of indicators, sentinel events, structured questionnaires, and interviews with management.</p>

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The focus group as a tool for assessing work-related stress, identification of factors leading to workers inefficiency and setting priorities for action in an ICT company

  • 期刊论文

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  • 发表日期：

    2026年4月28日

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  • Leandro Casini,
  • Marta Chiappetta,
  • Maria Vittoria Manai,
  • David Shaholli,
  • Giuseppe La Torre

摘要

Aim

The aim of this study was to assess work-related stress, identification of factors leading to workers inefficiency and setting priorities for action in an ICT company, using the focus groups as a specific tool.

Methods

Eight focus groups were carried out. In particular, the following groups were selected to undergo further investigation through focus groups:

1) Homogeneous groups linked to the organizational structure, identified as "critical" on the basis of objective evaluation, such as Direction Service & Project Management; Personnel Administration Department.

2) Homogeneous groups linked to the type of activity carried out (job family), identified as "critical" following the subjective assessment, including Project Manager and Consulting.

3) Homogeneous groups linked to the type of activity carried out (job family), identified as typically "critical" in the literature, as they are subjected to the following sources of stress: Relationship with the customer, Human–machine activity without interaction with third parties.

Results

The survey activities conducted through Focus Groups were characterized by the active and enthusiastic participation of the 64 workers involved (38 females, 26 males). The discussions generated a wide range of analytical and reflective points, encompassing all the main aspects of company practices—from the nature of the work itself to organizational, managerial, communication, and training dynamics. Among the most significant insights to emerge were those concerning the corporate climate, organizational identity, and the sense of belonging experienced by employees. These elements proved to be crucial in understanding the psychosocial dimensions of the workplace and their impact on workers’ well-being.

Conclusions

The qualitative analysis conducted through focus groups proved to be particularly effective in identifying organizational issues that contribute to stress among workers. This methodological approach made it possible to detect critical aspects that had not emerged during the initial phases of investigation, which had been based primarily on the analysis of indicators, sentinel events, structured questionnaires, and interviews with management.