<p>Although Enterprise Resource Planning (ERP) systems have proven valuable and necessary for many organizations, implementing such systems requires significant investment and effort. To ensure fruitful outcomes, researchers and practitioners rely on the framework of Critical success factors (CSFs) as a reference for their strategies. In this framework, user training is typically considered one of the most crucial factors. Although various studies have discussed different aspects of training, few have attempted to categorize and transform these findings into actionable guidelines. Through a systematic literature review of the research works published since 2013 across 3 databases. The study identified the overlooked research themes and categorized factors that influence learning motivation, behaviors, and training transfer, as well as currently available tools and training practices. It is discovered that 3 training dimensions and 6 training practices were emphasized. Despite extensive academic focus on certain methods, there is a disparity between industry and research, where some methods are widely studied but lack adoption and vice versa. This study is one of the few dedicated to investigating literature trends on this topic using a systematic literature review method. It provides guidelines for practitioners in designing ERP training strategies and provides a basis for future research using empirical data to validate training dimensions and practices further.</p>

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Investigating trends and current practices of user training in ERP implementations: a systematic literature review

  • Duc-Minh-Quan Huynh,
  • Stephan Poelmans

摘要

Although Enterprise Resource Planning (ERP) systems have proven valuable and necessary for many organizations, implementing such systems requires significant investment and effort. To ensure fruitful outcomes, researchers and practitioners rely on the framework of Critical success factors (CSFs) as a reference for their strategies. In this framework, user training is typically considered one of the most crucial factors. Although various studies have discussed different aspects of training, few have attempted to categorize and transform these findings into actionable guidelines. Through a systematic literature review of the research works published since 2013 across 3 databases. The study identified the overlooked research themes and categorized factors that influence learning motivation, behaviors, and training transfer, as well as currently available tools and training practices. It is discovered that 3 training dimensions and 6 training practices were emphasized. Despite extensive academic focus on certain methods, there is a disparity between industry and research, where some methods are widely studied but lack adoption and vice versa. This study is one of the few dedicated to investigating literature trends on this topic using a systematic literature review method. It provides guidelines for practitioners in designing ERP training strategies and provides a basis for future research using empirical data to validate training dimensions and practices further.